The Heart of Leadership Serving people

Posted By: lorilynngreene On:


On today’s It’s A Wonderful Life, Coach, Speaker, and Executive Director of The John Maxwell Team, Marc Major,  joined Lori to discuss The Heart of Leadership Serving people. They started off talking about John Maxwell’s book, Developing The Leader In You 2.0. Also, about our work environment, and the contrast between how a leader vs a boss interacts with people. They used the TV show Undercover Boss as an example of how good leaders understand their employees and how to treat them.

Next, Marc shared about companies that have good customer service and why, and they encouraged leaders to recognize people for their good work. Marc told us to serve people well by seeing from their point of view, understanding who you serve, and avoiding confrontation. Finally, Marc shared how people shouldn’t have important conversations via text. Listen in and hear more about it!

https://soundcloud.com/lorilynngreene/its-a-wonderful-life-32


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